Customer support

 FAQs

  • Download the OpenAir Breathe app from the Apple App Store for iOS users or GooglePlay for Android users

    Create your user profile following the on screen instructions

    When you are ready to take a reading, press the power button on the OpenAir Breathe to turn it on

    Ensure your Bluetooth connectivity is enabled on your phone. The power button on the device will flash when it is trying to pair. The first time you connect the OpenAir breathe to your phone you will need to click on OpenAir Breathe from the list of available Bluetooth available devices to connect. Future connectivity should happen automatically, however if it doesn’t repeat this step (for detailed troubleshooting on Bluetooth connectivity see the next FAQ point).

    Once your device is on you are ready to take a reading. From a resting state, exhale into the OpenAir Breathe for approximately 1 - 2 seconds. If the app is open, your reading should be uploaded and displayed in the app immediately. Follow the on screen instructions if it would like you to take another reading.

    You do not need to have the app open on your phone every time you want to take a reading - we understand that you’re busy people and this isn’t always convenient. Once the OpenAir Breathe is switched on it is ready to take a reading from you which will be stored and uploaded the next time the device is paired to the app. However please note that delayed uploads from the device can lead to inaccurate GPS location if you have traveled a significant distance.

  • In order to get the best results, your body should be in a relaxed and resting state. This means you should avoid taking a measurement for at least 30 minutes after an exercise activity such as running, fast-paced walking or if you have had a an episode such as an asthma attack that could cause you to be out of breath.

    Once the device is switched on, take a deep breathe and exhale into the OpenAir Breathe for 1 - 2 seconds. Your reading will then be stored and uploaded into the app to display your results. If for any reason the reading was not measured properly, follow the on screen instructions to try again until you have registered a successful reading.

  • If you are using an Android phone, location permission is required. You can enable location permissions by going to Settings > Apps > App Permissions > Location > Enable.

    If you are using an iPhone, ensure you have gone into the Settings App, scrolled until you have found the OpenAir Breathe app on the list and ensure you have given the OpenAir Breathe app Bluetooth permissions and 'Motion and Fitness' permissions.  

    Ensure you have downloaded the latest version of the OpenAir Breathe app before continuing to the steps below.

    Please ensure your location setting (GPS) is active.

    If you are pairing the OpenAir Breathe for the first time it will only pair to your smartphone once the app is open.

    1. Open the OpenAir Breathe app and turn your smartphone’s Bluetooth on.

    2. Turn on your OpenAir Breathe device by holding down the ‘on’ button for 2 seconds. If you see a see a blue light appear on the LED button it means you have successfully paired to your phone.

    Still not connected?

    1. Ensure you have the latest version of the application installed and then repeat the steps above.

  • iOS

    1. In the Health app, click on your Profile

    2. On the upper right corner, click on the Settings icon

    3. Click on Connected Apps

    4. Click on Connect

    5. Allow OpenAir Breathe to connect with Apple Health

    Android

    1. In the Health app, click on your Profile. On the upper right corner, click on the Settings icon

    2. Click on Connected Apps

    3. Click on Connect Go through necessary steps to connect to Google Fit.

    4. Your device may request you to download a mobile device management to comply with the Google Policy.

    5. Allow OpenAir Breathe to connect with Google Fit

  • Unfortunately no. Although the device will work perfectly fine and measure lung exhale readings, without uploading the data to the app there is no way to display the information to you. We chose not to add a digital display to the OpenAir Breathe in order to make the device as small as possible so that we can offer the first truly portable digital spirometer on the market.

  • We have designed the OpenAir Breathe to be as energy efficient as possible. A typical user can expect the battery to last approximately two years assuming the device is used about once a day. The battery can be replaced by removing the battery cover and expended battery. A replacement battery can be found in most electronic shops or by ordering here: <insert link>

  • Yes. Your OpenAir Breathe comes with a 12 month warranty for mechanical faults and a replacement can be organised to be sent to you if we deem a fault has been found with the device. Additionally if you are unhappy with the OpenAir Breathe and wish to receive a full refund, we will arrange this if you contact us within 14 days of purchase. Please see the full details of our warranty and returns policy which details the information you need to supply to us in order to fulfill your replacement or refund: Warranty and returns.

    In order to organise a replacement or refund, please send us an an email here:  support@openairmed.com.

  • Your profile information and data is stored on your app. Once you download the OpenAir Breathe app to your new phone, log in with your usual details and your data will be there.

Useful links